Effective platen roller cleaner in Santa Clarita, Los Angeles, San Fernando, and Thousand Oaks and other areas

From Our Company Founder, John Nacsa:

I’ve been in the thermal transfer label printer business for 24 years, most of it in the field working with customers, their machines, labels, platen rollers, and ribbons.

During this time I became an expert in servicing and repairing these thermal transfer and direct thermal printers as well as print and apply applicator machines. For many years I had used a major label printer manufacturer’s cleaning solution until it was discontinued because it was too toxic, a volatile material in a flip cap can. After this cleaning product was taken off the market customers started asking me “what do we use now, John?.”

So, I started investigating a new cleaner solution, as the only other products available were alcohol pens, wipes and cards, which do not work. I eventually found a solution which is bio friendly and non toxic, yet effective and 5 times as strong as Goo Gone!  It was able to clean a print head and platen rollers without leaving a film residue.

I field tested and used this product for 5 years in bottle form. Then we decided that the perfect application for the customer was to produce the individually packaged Definitive Solution Cleaning Wipes.

I’ve come to realize in all my years of service that 70% or more of ALL service calls were related to simply cleaning of the print head and platen roller. Most people don’t clean the print head on their label printers because they don’t see it, as the print head faces downward. If the print head faced upwards, people could see how dirty it was on a daily basis and they would know how to clean it. But they don’t!

In field surveys, most people when asked if they cleaned their print heads will say ” I didn’t know it needed to be cleaned” or “I use alcohol and it doesn’t work”.

I’ve worked on every brand of Label Printer from TSC, Monarch, Avery, Sato, Tharo, Intermec, Zebra, NEC, IBM, Printronics, TEC Toshiba, Source Technology, Datamax, Novex and I’ve sold all brands of ribbons; DNP-Sony, IIMAK, Armour,  ITW, UCI, along with every media substrate combination including paper, Polypropylene, Polyethylene, Polyolefin, Acetate, Polystyrene, Vinyl, Polyester, Valaron, Kapton and others in Santa Clarita, Los Angeles, San Fernando, Thousand Oaks, and many more areas.

I can assure you the one thing in common with all these label printers, ribbons and media was the need for the machine to be clean with a clean print head and clean platen roller!

Here are a few examples of problems that could be solved by using our Definitive Solution Cleaning Kits:

As you may know, when you run a THERMAL TRANSFER LABEL PRINTER at too high of a temperature, you will need to clean the print head sooner as well as lowering the temperature. In a case when you run at too high a temperature, the normal corrective action will be to lower the temp, however, at that same time most people don’t think to CLEAN THE PRINT HEAD. This can result in an ongoing problem without being able to figure out the solution. This is when the COSTLY TECHNICIAN has to be called in to come and SIMPLY clean the machine!

In a similar scenario, in many cases when the operator installs the ribbon incorrectly, they then have to re-install the ribbon correctly or the label printer may not print at all (blank labels) or poor print quality will result. The operator MUST ALSO re-clean the print head! This is commonly not done and the operator is unaware of all the film residue now MELTED to the HEAD. This will again trigger a service call, again only to have the technician come out on a service call and CLEAN THE PRINT HEAD!

IN DIRECT THERMAL LABEL PRINTER applications, running colored media (labels) as well as blank white labels can cause build up of ink, paper fibers and adhesive on the print head. Direct thermal label printers need their print heads cleaned too!

Anyone familiar with PRINT and APPLY MACHINES knows that every surface in contact with the label path must be clean in order to work properly and consistently. Jammed and stuck labels are a common result of loading and running a print and apply machine. Pinch and nip rollers must be kept clean as well as the air assist tube, tamp pad or peel tip. Not to mention the standard platen roller and printhead as well.

I’ve done some magical things with the Definitive Solution Cleaning Wipes to get customers back up and running immediately when I’m out in the field. One time, the customer was running flood coated yellow labels and the machine went into a sensor error. I took a Definitive Wipe and scrubbed back and forth on the actual sensor and the yellow ink that had covered the sensor came off on the wipe, fixing the error. Most likely, the customer would have ended up buying a new media sensor, spending $200+ on labor and being down on production for 1 week.

On some machines the platen roller gets so slick from wear that it needs to be cleaned and revived to be able to print normally again and not have scrunched print. Having a Definitive Solution Cleaning Wipe, the right platen roller cleaner, at your finger tips makes the problem so easy to solve in just one minute.

When a label gets stuck to a platen roller, most people will take a razor blade or exacto knife to the roller to get the label off…losing the roller in the process! The Definitive Solution Cleaning Wipe easily solves this problem by dissolving the adhesive, allowing the label to be cleanly removed.

As a salesman, I’ve always wanted my customers to be self reliant and be able to clean their machines on their own. That allowed me to concentrate on my sales and customer service, rather than attending to service calls, where they simply needed their machines cleaned.

Today, I always keep a couple of the Definitive Solution single use cleaning wipes in my pocket during my work day while making calls to customers. This allows me to be prepared to clean a label printer whatever is the brand (Zebra, NEC, IBM, Printronics, etc.) on the spot, immediately giving customer satisfaction. After seeing how it works in person, 99% of all customers will ask “how can I get a box of those?”

People need to use this product to protect their label printer investment, while also saving big money with reduced down time and especially insuring great print quality and readable bar codes every time!

So if you are looking for a easy printhead and platen roller cleaner (for any brand like Zebra, NEC, IBM, Printronics, etc.) in Santa Clarita, Los Angeles, San Fernando, Thousand Oaks, and many other areas, we got you covered. If you are printing a lot of labels, this is an absolute must for you!

Contact us now!

 

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